Shipping policy

Shipping Policy

Thank you for shopping with ZIVEN.

Processing Time
Orders are typically processed within 1–3 business days.

Shipping Time
Australian orders usually arrive within 3–8 business days depending on location.

Please note that delivery times may vary during holidays or promotional periods.

Tracking
Once your order has been shipped, you will receive a tracking number via email.

Incorrect Address
Please ensure your shipping details are correct before placing your order. ZIVEN is not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Delayed Parcels
If your parcel is significantly delayed or lost in transit, please contact us at:

support@zivenlab.com

We will do our best to assist you.